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Are we heading towards Predictive Intelligence in ERP?

By Harsha Sarjapur
Predictive Intelligence In world of data mining & data analytics, Predictive Intelligence or what we all know as Artificial Intelligence is being consumed all across, we are experiencing AI as of today on Amazon.com for purchasing behavior & suggestions, smart phones using "Siri" or  "Ok Google", in automobile industry self driving cars and on Social media facebook image tagging and many more companies adapting every single day.

So What's driving this new technology and why now? 
Predictive Intelligence allows us to understand our customers and simplify personalization and marketing automation.
Data scientist are at work figuring out the best algorithm in understanding data and behavior of consumers, Gartner published an article of Hype Cycle for Emerging Technologies Artificial Intelligence and machine learning are the hottest technology as of today and in next 2-4 yrs most companies will evolve and adapt this predictive intelligence in every applications we use, touch and experience.

How's Predictive Intelligence is going to change the way we use ERP application? 
AI or PI is being adapted by leading software vendors IBM (Watson), Google, Apple, Microsoft and recently Salesforce leader in CRM application launched their newer version of CRM application powered by "Einstein" AI.

We been collecting data over years in ERP , data from CRM, Sales and purchasing Accounting and from every corner of the organization and trying to make sense of it, we are capable of searching and retrieving data , we need to be able to predict our sales and purchasing behavior from customers, vendors and automate the process of next actionable task.

Here are few examples of AI in ERP 

1. Leads, Opportunities, Prospect conversion analysis helping sales team to automate their list of with "next action" tasks and activities for the day
2. Customer buying patterns and predicting their next best products and notifying purchasing managers
3. Analysing market trends through social media and predicting spikes in sales, price shopping etc
4. Data mining or AI framework will be built in like Salesforce Einstein

With Acumatica Cloud ERP Ver 6.0 we can achieve some of this data mining capabilities using Generic Inquiries, Pivot table and oData however this can all change if Acumatica can incorporate AI into framework.



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